Introduction
This article is meant to assist you with posting messages to the Foster Family Website.
If you have a question not addressed here, you can contact support at support@extendedreach.com.
Explanation and Purpose of Posting Messages to the Foster Family Website
Posting messages to the Foster Family Website is a quick communication tool. These messages are known by families as “Private Posts with your Caseworker”. They are not included in Case Notes, as they are not official records. Posting a message will display on the Foster Family Website Communication tab and will also generate an email notification to the family containing the message content.
There are two ways of posting a message on the Foster Family Website:
Option 1. From your extendedReach Home Page, click on “Post Message to Homes”.
Note
Only authorized users can post messages to homes. In order to post messages, a user must have the “Add: Home Activities” ID setting enabled and hold either the Supervisor or Administrative Support workspace role. The Case/Licensing Worker workspace does not have access to the “Post Messages to Homes” button. These permissions ensure that communication through the Foster Family Website remains secure, controlled, and visible only to the appropriate parties.
Image: “Family Website Posts”
Complete the fields:
Image: “Post a Message Screen”
| Field Name | Description |
|---|---|
| Select the families to send this message to | Check the box next to the family/families you wish to include in this message. |
| Showing | From the drop-down menu, select which type of homes you want available for the selection box above. |
| Note | Type your message here. |
| Attach a file | Click on “Choose File” button to search your browser for the appropriate file and click on OK to save that file to this message. |
Click on “OK” at the bottom of the screen to complete the post. An email will also be sent to the recipient(s) with this information.
Option 2. Within a home, go to Family Web: “Posts” tab.
Image: “Family Website Posts Tab”
Click on “Post a Message” to add a new message to Foster Family Website.
Image: “Post a Message Screen”
Complete the fields.
Image: “Post a Message Screen”
Click on “OK” to complete the post. An email will also be sent to the recipient(s) with this information.
Deleting a Post from the Foster Family Website
From the Family Web tab within a home, place cursor over or next to a message.
Image: “Delete Existing Message Screen”
The words “Delete” will appear. Click on “Delete”.
Image: “OK Delete Screen”
A box will open asking you to click on “OK” to complete the removal of the Note/Message from the Foster Family Website.
Viewing a Post on the Foster Family Website
From the Family Web tab, click on “View Family Website” in the Posts tab.
Image: “Access Foster Family Website and View New Post”
Once in the Foster Family Website, under the Communication tab, see “Notes” in either “Private Posts” or “Community Posts” tabs.
Image: “View New Private Post Screen”