Content
- Introduction
- Password Reset for a User in the Foster Family Website Process
Introduction
This article is meant to assist you with changing a Foster Family Website user or password.
If a foster family simply forgot their password, they can use the “Forgot your Password” link on the login page.
If you have a question not addressed here, you can contact support at support@extendedreach.com.
User ID Reset for a User in the Foster Family Website Process
If a foster family wants to change the email address(es) or passwords they use to login to the Foster Family Website, it requires that the agency deactivate and re-activate their existing user IDs. All website information will be retained, so at the end of this process the foster family can pick up right where they left off.
Step #1. Receive notification from Foster Family Website User.
The foster family will need to notify the agency if they wish to change their user IDs or password(s). In their Foster Family Web user manual, they are instructed to notify their agency.
Step #2. Access the “Family Web” tab within the Home file of the user.
Image: “Home Family Web Tab”
Step #3. Click on the “Deactivate ID’s” button in the “Activity” tab
Image: “Deactivate ID Button”
Step #4. Click on the “Send Invitation” button.
Image: “Send Invitation Button”
This is what the user will receive.
Image: “User ID Reset Email”
