- Closing a Case
- Undo a Discharge
This article is meant to assist you with closing case in the extendedReach system.
If you have a question not addressed here, you can search at the bottom of this article in Related Articles or you can contact support at firstname.lastname@example.org.
Closing a Case
From a case file, hover over the “Discharge” button in the action bar and click on “Discharge Case”.
NOTE: If the discharge button is not available for you, please contact you agency administrator to grant you the security rights or discharge the case for you.
Image: “Access Close Cases”
Complete the fields and click OK.
Image: “Close Cases Fields”
|Use the calendar icon to select the discharge date
|Use the drop-down menu to select the outcome of the discharge
|Use the drop-down menu to select the appropriate type of discharge
Undo a Discharge
From a case file, hover over the “Reopen” button in the action bar and from the drop-down menu, click on “Undo Discharge”. If selected, all discharge data will be lost.
Image: “Undo Discharge”