After Care

This article is meant to provide you with details about the extendedReach After Care feature. If you have a question not addressed here, you can search at the bottom of this article in Related Articles or you can contact support at support@extendedreach.com.

To allow for review and finalization of a closed case. The After Care Roster is a great way to close out any last-minute or pending reports due for the closed cases. When enabled, the After Care Roster is a portlet that will show on your workspace to allow quick access to discharged cases.

You must be an Agency Administrator to access the “Administration” menu on the left side of your Workspace to enable this feature.

Image: “System Settings Screen”

Adding a Case to After Care 

Once enabled, you can add cases to the After Care Roster two different ways. 

1. When discharging a case, you can automatically place them on the After Care Roster. To do so, hover over Discharge > click on Discharge Case > select "Keep on After Care Roster". Be sure to fill out the highlighted fields before clicking on Submit. 

2. If the case has already been discharged, go to the discharged case and put it in Edit mode. On the General tab, in the "Case Information" section, check the box next to Keep on After Care Roster.

After Care Cases can be seen on the assigned workers workspace in After Care Cases Portlet 

Removing Cases from the After Care Roster

Once the case has been finalized, remove the case from the “My After Care Cases” Roster by going back to the case and unchecking the “Keep on After Care Roster” setting from the General tab.