If you see a prompt from Zoho to set up Two Factor or Multi-Factor Authentication (MFA), we recommend clicking 'Remind me later' in the bottom right corner to continue logging in. Please keep in mind that if multi-factor authentication is set up, the person whose phone number is provided will always have to relay the one-time password to all others who try logging into your agency's Zoho Analytics workspace. If the staff person who sets up multi-factor authentication leaves the agency, we do not have a way to unlock your Zoho account.
If your agency has a Standard Operating Procedure (SOP) in place to handle these type of situations, then you should be fine. If you don't, you might want to consider writing up an SOP for your agency or possibly reconsider the use of multi-factor authentication.
If you find that someone has enabled multi-factor authentication for your agency's Zoho workspace, the person who enabled multi-factor authentication (MFA) will have to contact email@example.com to disable it. From there, you will go back to using the password that appears in the popup from extendedReach to access your Zoho Analytics workspace.